TERMS & CONDITIONS
Now that we have your attention, here's some light reading.
We understand this is the least visited part of any website, and we don't enjoy reading the fine print any more than you do. But there's some really important stuff in here! This section can answer a lot of questions, freeing up our customer service team to provide all kinds of other awesome support.
Let's talk about what to expect from our products and our processes, and how you can submit your valuable feedback (whether it's by showering us with compliments, or constructive criticism). Click here for a deeper dive into terms and conditions.
HOW DO WE DEFINE RUGGED
Device protection is the primary goal. We push the limits when it comes to drop testing to ensure that our cases far exceed any MIL spec standard. The polymer blend used in our cases is tough, and can take a beating, but it's not scratch, crack, or chip proof. If you're rough with your case, then it's going to have some battle scars to show off to your friends. If, however, any damage starts to compromise device protection, or affect the performance of mounting or connectivity, use our Contact Us page to submit a warranty claim (please refer to our limited lifetime warranty below). These images below (from left to right) were sent in by grateful customers whose devices have survived an anti-tank mine, flying off a moving car onto asphalt, and a 400' drop from a helicopter.
LIMITED LIFETIME WARRANTY
Juggernaut.Case guarantees everything we make. If you are the original owner and are not satisfied with one of our case products at the time you receive it, or if one of our products does not perform to your satisfaction; you can request to return it to Juggernaut within 30 days, with proof of purchase, for a repair, replacement or refund at our sole discretion. Damage due to normal wear and tear or misuse is not covered under warranty (i.e. you shove a plus size phone in a standard size case and have to cut it open to get it out - yep, that happens!). IMPORTANT: We do not cover damage to devices in any scenario.
If, however, while kicking ass and taking names, you destroy one of our cases in a way that clearly was not our fault, tell us your story and we'll give you a discount on a replacement if it's still within 1 year of purchase. There’s no need to run around with a half-busted case. Our users have dropped their cases out of trees, survived helicopter crashes, and gotten them thrown from moving vehicles – WE GET IT!
Please note that lost parts are not covered under warranty. Even if your snake eats them. Should you need a replacement part, they are available for purchase.
And if there's any issue, please give our delightful customer service team a chance to work with you to find a solution before shredding us on social media. Don't be that guy. We're here to help.
WHERE'S MY ORDER?
Juggernaut.Case is an OEM not a distributor. We keep limited quantities in stock. Our inventory levels are based on past sales history, future sales prediction, and supply chain factors. So it's like trying to read a crystal ball. We don't always guess right, but we do our best.
Sometimes government contracts will occupy our resources, delaying other orders. Supporting the warfighter is our primary purpose, and we know that you'll understand if we need to temporarily divert our materials and labor to fulfill an order for the heroes who protect and serve.
TERMS OF SERVICE